TECH SUPPORT SERVICES
WordPress Tech Support for Small Businesses
Expert help with your website - by the hour or as a pre-paid block. No retainer. No long-term commitment. Just the right support, when you need it.
Sometimes You Just Need a Hand
Not every website task warrants a full project. Sometimes something’s broken and you need it fixed today. Sometimes you’ve been putting off a list of small updates for months. Sometimes you’ve tried to do something yourself and made it worse – and that’s completely okay.
My tech support hours give you direct access to expert WordPress help without the overhead of a retainer or the delay of a full project quote. You tell me what needs doing, I estimate how long it’ll take, and I get it done.
This is separate from my Website Care Plans – which handle your routine monthly maintenance. Tech support hours are for the other stuff: the one-offs, the updates, the fixes, the things on your to-do list that keep getting pushed to next week.
OPTION 1
Ad Hoc Support: support as and when you need it
Pay as you go - from £67
The simplest option. You have something that needs doing, you get in touch, I give you an estimate, and once you’re happy I crack on. Billed at my standard hourly rate, invoiced on completion.
Minimum charge: 1 hour
Rate: £67/hour (standard) · £135/hour (rush/out-of-hours — 48-hour turnaround)
Billed in: 30-minute increments after the first hour
Priority: Pre-paid blocks take priority; ad hoc work is fitted around current projects and availability
Is Ad Hoc Support Right for You?
Ad hoc hours work well if you:
- Only occasionally need help and don’t want an ongoing commitment
- Have a specific one-off task or small project in mind
- Are tech-confident and mostly manage your site yourself but hit the occasional wall
- Need something sorted quickly and want a straightforward process
How It Works
- Get in touch: email me with your requirements or use the contact form
- Availability check: I’ll confirm whether my schedule fits your timeline
- Quick estimate: for anything over an hour, I’ll give you an estimated time before starting
- Payment: ad hoc hours are paid upfront before work begins
- I get to work: you’ll receive time updates showing exactly what was done and how long it took, via your client portal
- Sign off: once you’re happy with the work, we’re done
I'm ready to pay for this:
OPTION 2
Pre-Paid Support Blocks: support for your website
Better value · Priority access · Flexible use
If you know you’ll need regular help but don’t want the commitment of a monthly retainer — or you have a bigger project that needs to flex as it evolves — a pre-paid block of hours makes a lot of sense.
You buy a block upfront, hours are credited to your account, and you draw on them as and when you need to. Time is tracked in 5-minute increments (rather than the 1-hour minimum for ad hoc work), so you’re only paying for exactly what’s used.
Pre-paid clients also get priority in my schedule over ad hoc requests — so if you need something done quickly, having a block already in place means faster turnaround.
Block Pricing
| Block | Hours | Investment | Saving |
|---|---|---|---|
Starter Block | 3 hours | £195 | – |
Standard Block | 5 hours | £315 | £20 |
Extended Block | 10 hours | £600 | £70 |
Studio Block | 20 hours | £1,140 | £200 |
All blocks are non-refundable and valid for 12 months from purchase. Calculated at £67/hour.
Is a Pre-Paid Block Right for You?
A block of hours works well if you:
- Know you’ll want help regularly but aren’t sure exactly when
- Have a bigger project that will need to evolve as it progresses
- Want priority access without a monthly retainer
- Prefer to keep an eye on a running balance rather than raise separate invoices each time
How It Works
- Choose your block: select the number of hours that best fits your likely needs
- Purchase securely: payment is made via the buttons below; your client portal is set up or credited straight away
- Submit requests: use your client portal to submit tasks as and when they come up
- I estimate and deliver: I’ll confirm estimated time where needed and work through your list
- Track your balance: log in to your client portal any time to see hours purchased versus used
- Top up when needed: when you’re running low I’ll give you a heads up; you can top up or switch to ad hoc as suits
Got a project in mind but need more information?
What Can Tech Support Hours Be Used For?
Whether it’s a quick fix or a longer project, here’s a flavour of what my tech support hours cover:
Website Content Updates
Adding or editing page content, uploading and formatting blog posts, swapping out images, updating pricing or services, refreshing your portfolio, tweaking copy.
Website Design & Layout Tweaks
Adjusting spacing, colours, fonts, or layout elements in Elementor. Adding new sections to existing pages. Improving mobile layout. Tidying up anything that's crept out of alignment.
Technical Fixes
Something stopped working and you don't know why. A plugin conflict, a broken link, a form that isn't sending, a page that won't load correctly, a redirect that's gone wrong. I'll investigate and resolve.
Plugin Setup & Configuration
Installing, configuring, or troubleshooting WordPress plugins. Setting up contact forms, booking systems, popup tools, cookie consent, or anything else that needs careful configuration.
Speed & Performance
Image compression, caching setup, identifying what's slowing your site down and addressing it. Running PageSpeed checks and implementing quick wins.
SEO Adjustments
Updating title tags and meta descriptions, fixing heading structure, adding alt text to images, setting up or adjusting SEO Plugin settings, submitting sitemaps.
Integrations
Connecting third-party tools to your website - MailerLite, Mailchimp, booking systems, payment processors, or other platforms that need to talk to WordPress.
"I've Broken Something" Moments
We've all been there. You tried to do something yourself and now something else has stopped working. No judgement - I'll work out what happened and get it sorted.
NOT INCLUDED
Please note: Tech support hours can't be used for a full new website build, a complete redesign, new ecommerce or membership setup, or branding and logo work. These have their own dedicated services.
"Kate has a full understanding of the work that I do… her artistic eye and passion for creating beautiful images mean that she can create the artwork that I have been looking for without me tearing my hair out! I highly recommend Kate."
— Kate, Women's Wellness Professional"
Not Sure Where to Start?
If you’re not sure which option suits you best – or if you want to talk through a specific task before committing – drop me a message or book a free 15-minute intro call. I’m happy to point you in the right direction.
GET IN TOUCH · BOOK A FREE CALL · FILL IN PROJECT QUERY FORM
Send me a Project Query
If you want an idea of whether a project is suitable for this sort of payment option, fill in my project query form to give me a better understanding of what you’re looking to achieve, and I can get back to you with a better estimate of time and cost.
Common Questions
Find answers to common questions about my WordPress Tech Support services.
Almost anything: content updates, design tweaks, technical fixes, plugin setup, speed improvements, SEO adjustments, and integrations are all fair game. The only things excluded are full new website builds, complete redesigns, new ecommerce or membership setups, and branding work.
My Website Care Plans cover the routine, ongoing maintenance your WordPress site needs every month – updates, backups, security monitoring, and reporting. Tech support hours are for everything else: the tasks, projects, and fixes that crop up outside of that routine. Many clients have both.
For ad hoc hours, it depends on my current availability – usually within a few working days for straightforward tasks. Pre-paid block clients get priority in my schedule, which typically means a faster turnaround.
Yes. All pre-paid blocks are valid for 12 months from the date of purchase and are non-refundable.
I’ll always give you an estimate in advance for anything substantial. If a task turns out to be more complex than anticipated, I’ll flag it before going over the estimate so you can decide how to proceed. I’ll never run over without your agreement.
My standard rate is £67/hour for work fitted into my normal schedule. The rush rate of £134/hour applies to work requested with a 48-hour turnaround, or to evening/weekend work outside standard hours.
Existing clients use the client portal to submit and track requests. New clients start with an email or contact form so I can get a feel for what’s needed before setting up portal access.